abkariuno
abkariuno
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  • Exchange and return policy

Exchange and return policy

  • Exchange and return are a guaranteed right for all our customers, and it includes all the products that we display on our store.

  • All products displayed on our store are subject to the exchange and return policy in accordance with the terms and conditions stipulated in this page.

  • It is possible to return or exchange if the product is in the same original condition when purchased and wrapped in the original packaging.

  • Return within three (3) days and exchange within seven (7) days from the date of purchase.

  • Please contact us through the Contact Us page or through our phone numbers in order to request a return or exchange.

  • Please photograph the product and send it, specifying the city, address, and order number, so that it can be replaced with another product in case the product is spoilt, has a specific defect, or is not used according to what was agreed upon.

  • The amount will be refunded to the customer in full if the product received is completely different from the product description on the product page of our website.

  •  We are not responsible for any expectations of using the products on the part of the customer that we did not mention on the product page of our website.

  • A 30 percent discount, or a value of no less than 25 dirhams, will be deducted if the customer does not want the product and it is not defective or has any noticeable problem.